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About Us

Your professional image is important. So is your bottom line! Creditors' Discount & Audit will work hard to maintain the good reputation you have worked so hard to build and increase your bottom line. We treat your consumers with dignity!

General Experience

Founded in 1947, Creditors' Discount & Audit Company provides revenue recovery assistance to more than 2,000 clients in health care, utilities, banking, property management, government & municipalities, veterinarians, and retail. Through continued growth, We have expanded our operations to better serve our clients.

Data Processing

We utilize state-of-the-art equipment and software with in-house data processing operations for support in revenue recovery. This contributes to our efficiency and our ability to handle large volumes while providing our clients with quick and accurate information.

Skip Tracing

We do not rely solely on local credit bureaus as a locating tool. We currently have electronic access to credit bureau reports and many Internet-driven sites and sources with timely updates for locating consumers.


We maintain a trained Team of revenue recovery and support personnel. We assign an experienced supervisor to an account and support that person with adequate seasoned staff to achieve the best possible results. Our Team is thoroughly versed in federal and state collection laws, as well as, revenue recovery techniques.

Our Team is very conscientious and goal-driven. With the aid of our central database, network, and applications, we govern every recovery specialist's activity.

Our Team is enhanced with several retained attorneys to aid in small claim cases. As part of our usual procedures, we use these attorneys as an adjunct to our recovery specialists for non-litigation processing. The use of the legal department encompasses its advisory capacity, dealing with debtors' counsel, bankruptcy, probate, pre-legal collections, and all litigation.

Education and Training

We can make available training and education seminars for staff in collection laws, philosophy, skip tracing, telephone techniques, collection problems, and solutions. As members of professional associations, we have given a number of presentations on these subjects at conferences, seminars, and educational programs.

Agency Conduct

We conduct our business operations in full compliance with the federal Fair Debt Collections Practices Act (FDCPA) and the Illinois Collection Act (IL Rev. State, Ch. 111, Sec. 1001, et seq.) and with the Debt Collection Practices set forth in Subchapter V of the Consumer Credit Protection Act (15 U.S.C.A. Sec. 1601, et seq.), and in accordance with all applicable laws, rules and regulations including all orders of the Federal Trade Commission, the Illinois Commerce Commission and the Consumer Financial Protection Bureau (CFPB).


We will provide our clients with a precise acknowledgment of the newly listed accounts upon receipt and entry of the referrals into the agency's recovery database. The acknowledgment verifies consumer names, account numbers, and the dollar amounts referred. It also totals the number of accounts, the total dollar amount of each referral group, and the average age of the accounts listed.

Status Reports

We will provide our client with a consumer status report indicating the status of all active accounts. The report can be supplied quarterly, semi-annually, or upon client request.

Credit Bureau Adverses

We will automatically report all listed accounts to the credit bureau based on approved timelines. Dispositions are also automatically reported.

Consumer Communication

We will apply thorough telephone recovery efforts on every account referred by the client, regardless of the amount due. Our collection routines have been developed to recognize that every account is important, both to our clients and our agency. The same collection processing is performed on all balances as our agency has an investment in every account referred.

Service Representative 

We will assign an Account Manager to work with our client to follow up on any possible problems areas in a timely fashion and to provide any assistance necessary to achieve desired results.

Fee Scale

We are a full-service collection agency. We do quality work to meet your needs.

At  CDA, there is not any fee unless we collect. No collection – no cost to you. CDA will receive a standard commission at an agreed-upon rate of all monies collected on all other accounts collected.

Advancement of Court Costs

All costs of litigation will be advanced by CDA unless otherwise agreed upon conditions are made.


Legal action is only taken with your signed consent. We pay all court costs and attorney fees for legal accounts. The power of litigation is an important tool for collections. Without the advantage of legal suits, the FDCPA will not allow warning of additional costs, or the possibility of wage garnishments unless there is intent to follow that course of action. Lack of litigation takes away from effective recovery options.

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